Terms and conditions of use
Rule 1 : Sales Contract
The sales contract hereunder called "Order" is so defined between Italia Disques, owned by AA Diffusion Sprl under the domain name www.italia-disques.com or yet hereunder called the "Website" and the "Customer" i.e. the one who buys the products on the Website, once the order confirmation is posted and sent to the Customer as well as payment is confirmed to AA Diffusion Sprl.
Any Order placed within this Website implies acceptance from the Customer of our terms and conditions of use.
Italia Disques may accept to cancel any Order from Customer provided the request reaches us within the 24 hours from Order confirmation and that relative payment has not yet been registered
Rule 2 : Products prices
All the prices of our Website are to be understood in Euro, VAT 21 % included, departure our warehouses, handling and shipping costs not included.
Rule 3 : Payment
The Online payment method available on our Website occurs through Paypal transaction, fast and secure. This is the easiest and fastest way to place an Order and get the products within the quickest delivery time.
Any Order can be paid through bank transfer without any fees, all details shall be handed over to our Customer at the time of the Order confirmation issued on our Website. The amount to be transfered shall include product price together with shipment cost and should mandatorily reach us within 7 days calendar from Order confirmation. The Order reference is to be mentioned along with the bank transfer.
In all cases, both payment methods occur most rapidly and in a safe way, without any fees, for Customers from neighborhood countries (France, Luxemburg, Germany, Netherlands and EU).
Rule 4 : Delivery of Orders
The shipping costs, which include packaging and transport, are calculated according to shipment weight. All CD and DVD are being sent in a sealed package.
Belgium : from 4.20 € via Bpost
France and Luxemburg : from 16.40 € via Bpack World
Europe Zone 1 (Germany, Netherlands, etc) : from 16.90 € via Bpack World
Europe Zone 2 (Switzerland,...) : from 27.95 € via DHL
CANADA & USA:
Canada: From 75.90 € DHL + Customs duties are borne by customers
USA: From 79.90 € DHL + Customs duties are borne by customers
Expedition fees for Canada and USA.
are calculated on the basis of the weight of the order
Rest of the World: Please contact us for shipping costs.
We reserve the right to adjust / modify our shipping prices if necessary. They are always clearly mentioned on your order confirmation.
The delivery times vary according to destination country. They are given just for information to our Customer and are to be understood upon receipt of payment confirmation from our bank.
- Belgium : within 2 to 4 working days
- Europe : within 4 to 10 working days
All our products are being sold departure our warehouses and shipped under sole responsibility of our Customers. Italia Disques cannot be held as responsible for any delayed delivery except that one that would result from an exhausted stock whereas the product was qualified as available in our Website. Any claim can be sent by email in case shipment is not delivered within 10 calendar days.
Rule 5 : Claims and return shipments
5.1 Italia Disques will not accept any return shipments of products unsealed at destination.
The consumer is not allowed to cancel his purchase order when packaging has been unsealed upon receipt of shipment of any goods, audio, video or computer that are packed with cellophan or special protection film.
5.2. Upon receipt of shipment, you might want to cancel your purchase order. In that case, you are granted 14 calendar days maximum to make up your decision. In the same time, we should receive a written notification from you, by postal way or email, that would inform us of order cancellation. With no further delay you should then ship back the goods to Italia Disques in their primary packaging by registered mail, at your own costs. Please, do not fail to mention all Order references.
All the return shipments are being made under Customer's risks and responsibility. Any returned shipment made without prior notice to Italia Disques is not accepted.
5.3. Upon receipt of returned shipment in the conditions of Rule 5.2 and close inspection from our side on the state conditions, we will proceed with reimbursement of the paid goods to Customer within 10 working days.
All the risks and costs attached to the return shipments are supported by the Customer and shall not be reimbursed.
Rule 6 : Ownership rights
All elements of this Website (logos, texts, pictures, photographs, etc.) are intellectual property of Italia Disques. Any reproduction, use or exploitation of the contents is thus strictly prohibited without prior written agreement.
Rule 7 : Privacy
Collection policy of user personal data
Normally the access to information available on or via our Website does not require any collection of user personal data like name, address, email, etc.
Those user personal datas would only be required for the purpose of handling information request, reservation, user registration, Newsletter subscriptions, ... and in the frame of the Sales Contract generated and accepted by the Customer who buys the Products on this Website. In this case, the Customer is well aware of this procedure beforehand including our policy of treatment of user personal datas that comforms to the relevant law dated 8 december 1992.
Concretely this privacy rule implies that :
- the user personal datas are only collected and handled in order to be used within the purposes of this Website
- the user has the right to view at any time these personal information in order to control their accuracy and make the eventual concerned corrections
- the user has the right to request deletion of part or all his personal datas.
Purposes of data treatments
Italia Disques may not use those user personal datas for the purposes other than the ones described in our Website without prior written agreement of the datas owner.
Use of personal datas for statistics purposes
By visiting our Website, our host servers will automatically collect following information :
- your IP web address
- the access hour and date
- the pages visited
- your web type browser
- your computer system
- your search robot and key words used for searching the Website
These information are only collected so as to evaluate number of visitors in the various sections of the Website for the objective of bringing some improvements.
In order to make the visit of our Website more comfortable for the user as well as to manage and secure the technical issues, some cookies will be used by Italia Disques.
A cookie is a small information file created by the Website and saved in your computer. It contains information that can be used upon a next visit by the user or by another website. This is mostly used for administrative purposes such as to register user preferences and parameters by exemple for the choice of language or some information that do not need to be repeated on each visit on a fastidious manner.
Rule 8 : Security
All the personal datas collected during the payment process occur within the financial institution and not in our Website according to the banking security rules regarding crypting and SSL server.
The bankiing security rules concerning the use of credit cards by belgian banks bring about the need of covering the risk of fraud use.
Rule 9 : Applicable Law
All conventions between Italia Disques and the user or Customer are governed by the belgian Law.
In case of dispute, only the courts of B-4000 LIEGE Belgium are qualified.